Contact & support
Talk to the VaxFinder team.
For questions about a request you sent, how VaxFinder works, or your information. We don't use a contact form, so we don't collect more about you than we need.
Error:
In a medical emergency, call 911.
VaxFinder can't help with urgent medical problems or reactions to a vaccine. Call 911 or your doctor right away.
Support
How to reach us
If you sent a request, our operator will contact you in the callback window you chose. You can also reach us here.
- Phone
- (931) 525-1178
- Hours
- 24/7
Before you call
What to have ready
- Your reference number (it starts with “VF-”), if you sent a request.
- The phone number you used in the request.
- What you'd like to change or ask about.
We will never ask for your Social Security number, insurance ID, or payment details. Keep your access code private — you only need it to check your status online.
Right person for the question
Who to ask about what
- Is a vaccine right for me or my child?
- Ask a pharmacist or your doctor. We don't give medical advice.
- Is the shot covered by my plan?
- Ask your insurance plan or the pharmacy. Our insurance guide explains the basics.
- See, correct, or delete my information
- Use Your data choices, or email admin@vaxfinder.online.
- Organizations and volunteers
- See Community, then reach us using the details above.
Mailing address
Medical Supply Services LLC
723 W Jackson St, Cookeville, TN 38501
We can't accept visits at this address. VaxFinder doesn't give vaccines.